Workforce Solutions Rural Capital Area Child Care Services is committed to providing you the best service possible during this public health situation. As of Monday, March 23, 2020, we will be available to serve via phone, the For Child Care Portal or email only. We know you may have questions regarding your child care services and other workforce services or resources that are available. We will keep you updated through your For Child Care Account.
Please know we are here to provide support to you during this time. You can reach out to us 24/7 via your For Child Care Account, email email@example.com, phone 512-260-1937 ext. 4025 or fax 855-584-7332. We ask if leaving a voicemail, to leave a phone number and email address we can respond to. We will respond as quickly as possible.
- Absences/Non-Record of Attendance: effective March 1, 2020 absences and non-record of attendance will not count toward children’s 40 day absence count, until further notice. You will be notified when absences/non-record of attendance counts resume. Providers and Families do not have to worry about keeping children home or not being able to use the CCAA POS Machine during this time.
- Parent Fees: At this time, if parent’s income has been affected by this public health situation or another extenuating circumstance and paying the April parent fee would be a hardship, you will need to report the non-payments on or before the fourth business day of the month.
- Payments: providers will be paid for closures due to the public health situation. Exceptions will be children whose family requests a formal suspension from care, voluntarily withdraw, families reporting to you they will not return to your center, DFPS authorized children whose care has ended or children who are transferred to another center.
- Closure: Should you need to close or reduce your operations, you must inform Child Care Licensing and please contact provider services at firstname.lastname@example.org.
- COVID 19: We ask that you complete this survey to allow us to know about your situation and needs to further serve/help our centers and families. https://www.surveymonkey.com/r/DP29LS9
The following links provide information on helping children through this difficult time:
- Fred Rogers - "Always Look for the Helpers" Video: click here.
- COVID-19 activity book - a great way to talk to children about the virus and encourage them to talk about their feelings: click here.
- Austin PBS has a list of resources to support caregivers in talking with their kids about COVID-19: click here.