Workforce Solutions Rural Capital Area has established a procedure to resolve any complaint alleging a violation of the WIOA, TANF/Choices, Child Care Services, Supplemental Nutrition Assistance Program Employment and Training, or any other complaints arising in connection with a WIOA Title I-funded program/activity or a Workfirst program/activity operated by our contractor. If you have a complaint concerning one of these programs, you may submit your written complaint within 15 days of the date of occurrence to:
For complaints concerning Child Care Services, contact:
Lynn Payne, Equal Opportunity Officer/504 Coordinator
1101 Arrow Point Drive, Suite 203
Cedar Park, TX 78613
(512) 260-1937 • 1-800-735-2988 (Voice Relay Texas) • 1-800-735-2989 (TDD)
For complaints concerning all other programs, contact:
Ryan Tatum, Equal Opportunity Officer/504 Coordinator
4794 Transportation Way, Building 5, Suite 500
San Marcos, TX 78666
(512) 392-1291 1-800-735-2988 (Voice Relay Texas) • 1-800-735-2989 (TDD)
It is your right to file a complaint and you cannot be penalized for filing a complaint.
After your complaint has been received, the EO Officer will notify you in writing of the next step in the complaint procedure. As long as you wish to pursue your complaint the EO Officer will follow the steps described in our Complaint Procedure.
You should study the Complaint Procedure carefully, and if you feel the steps are not being followed you may contact:
Diane Tackett, Equal Opportunity Officer/504 Coordinator, Rural Capital Area Workforce Development Board, Inc.
701 East Whitestone Blvd., Suite 125
Cedar Park, TX 78613
(512) 244-7966 • 1-800-735-2988 (Voice Relay Texas) • 1-800-735-2989 (TDD)
The Board EO Officer will assist you with any problem you may have experienced in pursuing your complaint.
If you have any questions about the operation of the Complaint Procedure or you feel the Contractor's EO Officer and/or the Board's EO Officer are not providing you with enough help, you may contact:
Texas Workforce Commission, Administration Division, Equal Opportunity Department
101 E. 15th Street, Suite 220
Austin, Texas 78778-0001
(512) 463-2400 · 1-800-735-2988 (Voice Relay Texas) · 1-800-735-2989 (TDD)
EQUAL OPPORTUNITY IS THE LAW
It is against the law for this recipient of federal financial assistance to discriminate on the following bases: against any individual in the United States, on the basis of race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sex stereotyping, transgender status, and gender identity), national origin (including limited English proficiency), age, disability, or political affiliation or belief, or, against any beneficiary of, applicant to, or participant in programs financially assisted under Title I of the Workforce Innovation and Opportunity Act, on the basis of the individual’s citizenship status or participation in any WIOA Title I–financially assisted program or activity. The recipient must not discriminate in any of the following areas: deciding who will be admitted, or have access, to any WIOA Title I–financially assisted program or activity; providing opportunities in, or treating any person with regard to, such a program or activity; or making employment decisions in the administration of, or in connection with, such a program or activity. Recipients of federal financial assistance must take reasonable steps to ensure that communications with individuals with disabilities are as effective as communications with others. This means that, upon request and at no cost to the individual, recipients are required to provide appropriate auxiliary aids and services to qualified individuals with disabilities.
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think that you have been subjected to discrimination under a WIOA Title I–financially assisted program or activity, you may file a complaint within 180 days from the date of the alleged violation with either:
The recipient’s Equal Opportunity Officer (or the person whom the recipient has designated for this purpose); or
Director, Civil Rights Center (CRC), US Department of Labor 200 Constitution Avenue NW, Room N-4123, Washington, DC 20210 or electronically as directed on the CRC website at www.dol.gov/crc.
If you file your complaint with the recipient, you must wait either until the recipient issues a written Notice of Final Action, or until 90 days have passed (whichever is sooner), before filing with the CRC (see address above). If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint, you may file a complaint with CRC before receiving that notice. However, you must file your CRC complaint within 30 days of the 90-day deadline (in other words, within 120 days after the day on which you filed your complaint with the recipient). If the recipient does give you a written Notice of Final Action on your complaint, but you are dissatisfied with the decision or resolution, you may file a complaint with CRC. You must file your CRC complaint within 30 days of the date on which you received the Notice of Final Action.
If you wish to file a complaint, please ask for the Workforce Solutions Office manager, or contact:
Rural Capital Area Workforce Development Board
Diane Tackett, EO Officer
701 East Whitestone Blvd., Suite 125
Cedar Park, TX 78613
(512) 244-7966 • Fax: (512) 244-9023
Relay Texas: 711 or
1-800-735-2989 (TDD)
1-800-735-2988 (Voice)
Jon Pokorny, TWC EO Officer
101E. 15th Street, Room 504
Austin, Texas 78778
(512) 463-2400 • Fax: (512) 463-7804
Relay Texas: 711 or
1-800-735-2989 (TDD)
1-800-735-2988 (Voice)
