WSRCA Hiring Event
Join our Workforce Solutions Rural Capital Area/Equus Workforce Solutions Team! Our Round Rock and Bastrop offices are looking for case managers. Come to our Williamson County-Round Rock office to meet the hiring team. Bring your resume, on-site interviews will be held.
Case Manager Role:
You will be an integral part of the Operational team, responsible for advising, monitoring, and tracking customer participation. This position counsels and assists customers with job search strategies, personal career advisement, and training needs. You will also help customers identify and work with barriers to employment. In this role, you will need to maintain accurate and complete records and ensure smooth transition of cases across services and programs. You will be responsible for managing day-to-day relationships with customers, ensuring their concerns are addressed promptly with a plan of action. This role requires that you critique resumes and maintain an understanding of a vast array of occupations/careers for effective placement of customers. You will also need to demonstrate strategies for re-engaging customers after training completion, show effective use of the standards of the Case Management Model, and the policies and procedures for Career Advisement.
In this role you will:
• Ensure that highest quality, individualized services are delivered to the customer
• Ensure protection and confidentiality of participants’ rights
• Successfully document customer success stories internally and externally