Workforce Solutions Rural Capital Area Welcomes Gwen Shapard as Quality Improvement Analyst
Nov 13, 2025
Workforce Solutions Rural Capital Area
CEDAR PARK, Texas — Workforce Solutions Rural Capital Area (WSRCA) is pleased to announce that Gwen Shapard has joined the organization as its new Quality Improvement Analyst. Reporting to Eugene Ratliff, Director of Business Analytics, Gwen will help strengthen data integrity, performance reporting, and continuous improvement across the agency.
“Gwen brings a deep understanding of how high-quality data strengthens operations, improves services, and supports better outcomes for the communities we serve,” said Paul Fletcher, CEO of WSRCA. “Her skill set aligns perfectly with our commitment to building strong, data informed workforce solutions for the region.”
Gwen brings nearly twenty years of experience in data management, quality assurance, performance reporting, and operational process improvement. Her work has included building dashboards, strengthening data systems, developing policies and training, and guiding teams through data transitions and quality review processes.
She also has experience in program evaluation, compliance support, technical assistance, and team leadership. Her skills in data visualization, database administration, and data informed decision making make her a strong addition to the Business Analytics team.
Gwen holds a Master of Science in Community and Regional Planning from The University of Texas at Austin and a Bachelor of Arts in Urban Studies from Trinity University.
WSRCA is excited to welcome Gwen and looks forward to the impact she will bring to advancing quality, efficiency, and organizational performance.
For more information about Workforce Solutions Rural Capital Area and its mission, visit www.workforcesolutionsrca.com.
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About Workforce Solutions Rural Capital Area
Workforce Solutions Rural Capital (WSRCA) is a non-profit 501(c)(3) community partnership and the certified workforce authority for the nine-county Rural Capital Area of Central Texas, which includes Bastrop, Blanco, Burnet, Caldwell, Fayette, Hays, Lee, Llano, and Williamson counties. WSRCA strengthens regional prosperity by connecting people, employers, and opportunities through no-cost services such as career coaching, training in high-demand fields, child care tuition scholarships, hiring events, and labor market insights. By equipping residents with skills for career success and providing employers with tailored workforce solutions, WSRCA helps ensure the region remains competitive, resilient, and ready for growth.
